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For professionals

Refer someone to Lintern Care.

Start with a short email or call. Please do not send assessments or care plans until we have agreed a secure way to share them.

Call 01279 912041

Getting in touch for yourself or a family member? Start on the contact page.

For social workers and other professionals

Start with a short email or call: your name, role, organisation, the area, and a high-level reason for the referral. We will tell you in that first conversation if the person’s needs are outside what we do.

Once we have spoken and agreed a secure way to share documents, such as your organisation’s secure email, it helps to have:

  • the current care and support assessment, and any support plan
  • risk assessments and any positive behaviour support plan
  • the hours and funding agreed or proposed, and who is commissioning
  • the housing situation, including the tenancy and landlord if there is one
  • how the person communicates, and who else is involved: family, advocate and health professionals
  • when support needs to start

Please check who we support first. We support adults aged 18 and over. We are not an older-people service, and we are not the right service where dementia or substance misuse is the primary need.

How referral works

Nothing is agreed until the person is happy with the plan.

  1. 01

    You send an outline

    Email or call with your role, the area and the reason for the referral. Do not send personal details yet.

  2. 02

    We talk it through

    We tell you early if the person’s needs are outside what we do, or if we cannot staff support in that area.

  3. 03

    We agree how to share documents

    We agree a secure route, such as your organisation’s secure email, then read the assessment and any support plan.

  4. 04

    We meet and give a clear answer

    We meet the person and anyone they want involved, then say whether we can offer support and when it could start.

How to reach us

Call 01279 912041 or write to office@lintern.care. We work across Essex. We organise teams in local clusters in Uttlesford, Epping Forest and Harlow. If geography or scope means we are not the right provider, we will say so.

Choose Gmail, Outlook or your own email app. The message is not sent through this website. Our address is office@lintern.care.

Please do not include medical information, identification documents or other sensitive personal details in an email.

More contact detail is on the contact page.

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