Who we are
Lintern Care Limited is the controller for the information described here. You can contact us about privacy by emailing office@lintern.care or calling 01279 912041. Recruitment information is covered separately by the applicant privacy notice.
Information we collect
If you email us, we receive your email address and whatever you choose to write. If you use the callback form, we collect your name, email address, telephone number, a preferred time to call and a short reason for contacting us. To stop the form being misused, we keep a one-way scrambled code made from your internet address for a short time. We cannot turn it back into the address. Please do not send detailed health, identity or care-plan information by email or through the form.
Why we use it and our legal basis
We use this information to reply to you, call you back, and pass your request to the right person in our team. Our legal basis is our legitimate interest in responding to people who contact us. If you tell us about someone's health or care needs, we use that only to work out whether we can help, under the health and social care condition in data protection law.
Cookies and analytics
The public website does not use analytics, advertising or tracking cookies. The candidate and staff portals set cookies that are needed to keep you signed in and to sign you out after a period of inactivity.
Who we share it with
We do not sell personal information. Companies that host this website, store its data and deliver our emails process information for us under contract and only on our instructions. Where one of them processes information outside the UK, we rely on UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.
How long we keep it
We delete callback requests and enquiry emails 12 months after we receive them, unless we need to keep something longer for a safeguarding or legal reason. If your enquiry leads to support from us, we keep the relevant records as part of that support.
Your rights
You can ask for a copy of your information, ask us to correct or delete it, ask us to limit how we use it, or object to how we use it. Email office@lintern.care to make a request. We may need to check your identity first. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint. We would like the chance to put things right first, so please contact us too.