How we work
Choice and safety belong together
Good support starts with listening. We plan around the person’s day, work in small consistent teams, and treat rights as part of safety—not a rival to it.
The method
- 01
Start with the person
Every plan is developed with the person and written, where possible, in their own words. Their strengths, preferences, communication and goals shape the support.
- 02
Important to them, and important for them
A good plan holds both: what matters to the person—relationships, routines, faith, fun—and what is important for their health, safety and tenancy.
- 03
Agree progress that matters
Each person has clear, co-produced outcomes with a starting point. Progress is reviewed regularly and plans change when needs or ambitions change.
- 04
Build independence
Support focuses on helping people build and keep skills, confidence and relationships—doing more for themselves over time rather than less.
- 05
Keep safety in balance
We support positive risk-taking and use the least restrictive option. Keeping someone safe should not mean making their life smaller.
- 06
Work with a consistent team
Our local-cluster model helps people receive support from a small team that knows them, rather than a stream of unfamiliar staff.
“Keeping someone safe should not mean making their life smaller.”
Decisions and the Mental Capacity Act
We presume that adults can make their own decisions. If someone needs support to understand a choice, we give that support in a way they can use.
- Capacity is decision-specific. Struggling with one choice does not mean someone cannot make others.
- People are allowed to make unwise decisions. That is part of having a life of their own.
- Where a decision must be made for someone, it should be the least restrictive option and based on their best interests, with the people who know them involved.
Least-restrictive support
Positive Behaviour Support starts by trying to understand what a person is communicating, what they need, and what in the environment is getting in the way. Restrictions are a last resort, reviewed, and never a substitute for skilled support.
How we communicate
The Accessible Information Standard means we find out how each person understands information and we use that. Total Communication means using whatever helps—speech, Easy Read, pictures, objects, signing or other methods—so the person can understand and be understood.
Communication is part of the support plan, not an afterthought. If a format is not working, we change it.
Related pages
About us
Why Lintern Care stays small, and what that changes in practice.
Supported living and community support
Supported living and community support in West Essex.
Who we support
Adults 18 and over, and where we are not the right fit.
Quality, safety and rights
How concerns, complaints and advocacy are handled.
Tell us what good support would look like
If you are looking for support in Uttlesford, Epping Forest or Harlow, we would like to understand what matters to you. Families, advocates and professionals are welcome to contact us too.
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