Easy Read
If something is wrong, tell us.
This page uses short sentences and pictures. Read the full quality and safety page
You can speak up
If something is not right, we want to know.
You will not get into trouble for telling us.
Your family, staff or other professionals can tell us too.
How to tell us
You can tell us in the way that works for you.
You can talk to us, write to us, or send an email.
Email office@lintern.care.
Phone 01279 912041.
Do not send medical records or ID documents in an email.
What we will do
We will listen.
If we made a mistake, we will say sorry.
We will tell you what we have changed.
If you are still not happy
You can tell the Ombudsman.
The Ombudsman is free. They do not work for Lintern Care.
Tell us first. If we do not answer, or you are not happy with our answer, you can go to them.
Someone to speak with you
An advocate is someone who helps you speak up.
We will offer an advocate. You do not have to ask first.
If someone is in danger now
If someone is in danger now, call 999.
Other people you can tell
You can also tell Essex County Council about adult social care.
Lintern Care is not registered with the Care Quality Commission.
You can still tell the Care Quality Commission about adult social care.
If you want this in another format, call 01279 912041 or email office@lintern.care.